Our Mission

 

Splash Day Spa understands the lifestyle needs of consumers better than anyone. We deliver products and services in our Surfers Paradise store that offers an engaging, interactive shopping experience on all levels, especially sight, smell and taste. We are an innovative day spa and wellness centre that:

  • Takes care of the customer, whatever it takes.

  • Values our employees talents and skills. 

  • Is known for integrity in all of our work.
  • 
Wins the hearts and minds of customers, employees, suppliers and partners. 


The Splash Day Spa's Core Values


Splash Day Spa has established the following core values as our accepted principles or standards of behavior for our organization.

1. Trust


We act with integrity. We live up to our commitments, take responsibility and are consistent in word and action.

2. Open Communication


We interact with each other openly and directly. We facilitate discussion to ensure that everyone's viewpoint is heard and treat every idea as worthy of consideration.

3. Teamwork


We focus on team goals and collaborate with each other to capture collective creativity, talent and energy. Each of us succeeds individually when we, as a team, achieve success.

4. Results-Driven


We place top priority on getting results. We convey a sense of urgency when appropriate and persist in the face of obstacles with a can-do spirit. We aggressively pursue new ideas and are determined to add value for our customers through ingenuity and determination.

5. Passion for our Customers


We are a customer-driven company that views every single customer contact as an opportunity to enhance our relationship. We engage in fair and honest business practices and use impact on customers as the barometer in decision-making. We are an industry leader in total customer satisfaction. We value the trust our customers place in us to deliver the products and services that play a large role in every day life.

6. Mutual Respect


We create a respectful and meaningful workplace, characterised by honest, direct and relevant communication. We honor diversity and individuality as well as personal and professional differences.